Frequently Asked Questions
Everything you need to know about your Western gear and orders.
What is your return policy for boots and apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure boot soles are free of scuffs and tags remain attached to apparel for a full refund.
How do I determine my correct boot size?
Most of our Western boots run slightly large. We recommend ordering a half-size down from your standard athletic shoe size. Check our detailed size guide on each product page for specific brand measurements.
Do you offer international shipping?
Yes, Wei's Western Wear ships worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How should I care for my leather cowboy boots?
To preserve the life of your boots, we recommend regular cleaning with a damp cloth followed by a high-quality leather conditioner. Avoid direct heat sources when drying wet leather to prevent cracking.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are the hats sold at Wei's Western Wear adjustable?
While our felt and straw hats come in specific sizes, many styles feature interior sweatbands that allow for minor adjustments. We also sell hat sizing tape for a more customized, snug fit.